Working Title: Business Systems Specialist

Job Class: Information Technology Specialist 3

Agency: Minnesota State

• Who May Apply : Open to all qualified job seekers

• Date Posted : 04/22/2024

• Closing Date : 05/06/2024

• Hiring Agency/Seniority Unit : MN St Colleges & Universities / MNSCU Central Office-MAPE

• Division/Unit : MnSCU System Office / MnSCU OOC Classified S - Z

• Appointment Type : Unlimited, Full-time

• Work Shift/Work Hours : Not Applicable Shift

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $31.47 - $51.73 / hourly; $65,709 - $108,012 / annually

• Job Class Option : IS Planning

• Classified Status : Classified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• Location : St. Paul, MN

• FLSA Status : Nonexempt

• Telework Eligible : Yes

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

This position provides support for Marketing, Academic, and Student Affairs products that are a part of the Minnesota State enterprise application suite. Product support will be in the form of incident management, business process guidance, assistance with the use of application software, required maintenance management, documentation, testing and training. The Minnesota State enterprise application suite supports administrative business processes for the students and employees of 33 state colleges and universities.

Specific Duties Include:

• Assume full responsibility for examination and analysis of incident reports related to student applications used by all Minnesota State students, faculty and/or staff so that user errors, misunderstandings, or application software defects are quickly addressed and business functions can be completed successfully.

• Develop and maintain a working knowledge of relevant business processes, laws, regulations and policies through the interaction with the Minnesota State user community

• Participation in multi-campus user group meetings and other professional activities sufficient to recommend and establish enterprise work priorities

• Project future needs, and assess the value and impact of proposed changes so that customer needs are met.

• Provide expert enterprise knowledge of student productsso that users understand business processes and are able to effectively utilize application software products.

Minimum Qualifications

• 4 years of experience providing end-user support for web-based and/or client-server business application software or using ISRS as an employee of a college or university administrative services office. A bachelor’s degree in IT or related field will qualify as one year of experience

• Experience writing business software documentation sufficient to provide accurate, clear, and timely reference material to end users of application software

• Experience gathering, analyzing, and documenting business requirements sufficient to adequately describe necessary software enhancements

• Experience testing application software sufficient to provide reasonable assurance that products are free from defects

• Experience developing and delivering training for business systems, sufficient to train and support both novice and proficient users of software products

• Experience accessing relational databases sufficient to identify data integrity issues such as missing or inconsistent data, capture troubleshooting information, or help identify sources of software defects

• Experience using the MS Office product suite (or comparable) sufficient to create and maintain announcements, technical information, presentation materials, and software documentation

• Ability to interact with multiple and diverse groups of people and a commitment to fostering a diverse working and learning environment.

Preferred Qualifications

• Technical skills in the following technologies/products:

• Windows O/S and common web browsers

• Structured query language (SQL)

• Query and reporting tools such as MS Access, Toad, Hyperion/Brio

• SharePoint (or other collaboration tools)

• Adobe Connect (or other desktop sharing tools)

• Cascade (or other content management tools)

• Experience with customer relationship management or incident management tools

• Experience supporting enterprise or large-scale application systems

• Experience giving formal presentations to business audiences

• Experience assessing skill gaps, individual competency, and job performance in order to design, implement and evaluate training, documentation and coaching initiatives for software products

• Experience working with Marketing, Communications, Admissions, Transfer, and Workforce systems and administrative procedures in a higher education environment

Additional Requirements

In accordance with the Minnesota State Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.