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PayPal Customer Solution SpecialistCantonese in Shanghai, China

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

College degree or above

Customer service experience preferred

English requirements: CET 4 or above

Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers

Strong written (email) communication utilizing proper grammar and punctuation

Ability to work independently while making sound business decisions on case information

Well-developed sense of urgency and follow through

Ability to multitask multiple systems, screens, and tasks during customer contacts

Time Management and Adherence to schedules

Ability to learn and adapt to new software technologies

PayPal Benefits:

Our world-class culture is something we’re proud of. We’re committed to creating a thriving and inclusive workplace with great benefits including:

  • China Health Plan overview at

  • Critical illness coverage at

  • My Flex at

  • Claim guidance at

  • Financial security at

  • Employee Stock Purchase Plan at

  • Group term life insurance at

  • Business travel insurance at

  • Accident and disability insurance at

  • Personal top up risk cover at

  • Education Assistance Program at

  • Financial wellness coaching at

  • Time off at

  • Employee Assistance Program at

  • Manage stress at

  • Meal allowance at

  • Sports and social clubs at

  • Family support at

  • Marriage gift at

  • Birth gift at

  • Condolence support at

  • Recognition at

  • Support for new parents at

  • Developmental assistance at

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at