PayPal CIP SME-JP in Shanghai, China
CIP SME-JPin Shanghaiat PayPal
Date Posted: 11/7/2018
Employee Type: Full-Time
Experience: Not Specified
Date Posted: 11/7/2018
Job ID: R0039499
Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
• Maintain tight coordination with a wide range of PayPal teams, including, but not limited to: Risk Detections, Consumer Protections, Seller Risk Management, Chargebacks, Enterprise and large merchant Account Managers, LM Underwriting, and Vetting and Global Risk Operations • Manage assigned merchant relationships as defined by Risk Operations Management • Proactively support PayPal merchants with regard to comprehensive management of Risk. Monitor account activity through PayPal systems and flags based on possible fraudulent activity • Liaise with Enterprise Account Managers who manage the accounts assigned to you and participate in communication with the Merchants where risk expertise is required or will benefit management of accounts. Present, participate, and contribute to on-site meetings and demonstrations for all assigned merchants • Work on projects as assigned. These will often be related to process improvement and enhanced support of the broader risk management function in PayPal
Strong verbal (phone) communication skills: actively listen and speak clearly to customers (in English)
Strong written (email) communication skills: utilize proper grammar and punctuation (in English)
Ability to make discretionary decisions based on research
Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through
Ability to learn and adapt to new software technologies
Strong working knowledge of external systems and PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, and Excel)
12 months PayPal fraud and/or support experience
We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.