Software Triage Engineer - Apple TV App

Seattle,Washington,United States

Software and Services

What happens when the world’s most innovative engineers' collaborate with the world’s most creative storytellers? TV gets reinvented. The Apple TV app team creates and manages the Apple TV app on iOS, macOS, tvOS and the new visionOS platforms, which redefine and refine the way people watch their favorite shows, movies, and so much more — including everything they love from the major subscription services. Today, the team also manages one of the most exciting new realms at Apple: we bring viewers the critically acclaimed and award-winning Apple Originals in Apple TV+. The Apple TV App makes it possible for people around the world to easily access content from multiple video providers on their devices while helping those video providers promote and monetize their work. We offer an environment where you are an integral part of an innovative, impactful team making a difference. Be ready to make something great when you come here. Dynamic, inspiring people and innovative industry-defining technologies are the norm at Apple. The people who work here have reinvented and defined industries with our products and services. The passion for innovation also applies to our business practices - strengthening our dedication to leave the world better than we found it. Join the team to build what’s next!

Key Qualifications

• Screen incoming bugs (understand, reproduce and regress) related to video apps

• Understand software components owned by the various engineering teams

• Gather debug information from bug reports

• Use debugging tools to do an initial triage of bug reports

• Identify potential trends in incoming bugs and escalate to cross-functional teams

• Drive improvement of test coverage and new product features based on incoming bugs

• Strong analytical and problem-solving skills

• Experience in scripting languages such as Python is a plus

Description

This position involves a combination of technical troubleshooting, clear communication and meticulous organization skills. You will work to understand incoming bugs, reduce them to actionable steps, and assign them to appropriate engineers. We also need someone who is comfortable working in a fast-paced environment with rapidly changing priorities. Excellent communication skills are a must, because of the high level of interaction with the engineering teams, management, other organizations within Apple. The ideal candidate will be highly technical, detail-oriented with a genuine passion for diagnosing and triaging software issues.

Education & Experience

• BS CS/CE/EE or equivalent experience

Additional Requirements

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $131,500.00 and $243,300.00, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about,disclose,or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

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Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .