PayPal Sr. Technical Product Manager in Scottsdale, Arizona

Sr. Technical Product Managerin Scottsdaleat PayPal

Date Posted: 12/6/2018

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Job Snapshot

  • Employee Type: Full-Time

  • Location:

  • Job Type:

  • Experience: Not Specified

  • Date Posted: 12/6/2018

  • Job ID: R0037017

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

In this key role you will be responsible for managing product strategy, priorities and partner with engineering to deliver computing products built on PayPal’s Infrastructure Platform. PayPal’s Infrastructure Platform is comprised of a hybrid cloud and compute capabilities are aligned with specific business needs. As the Lead Product Manager you will work closely with customers and external providers to understand customer needs, represent the capabilities that are available and prioritize new solutions.

Skills Required

  • Strong customer focus:

  • Understand the market and evangelize across PayPal with customer insights

  • Synthesize information by identifying trade-offs between different customer segments

  • Represent customers passionately in trade-off decisions

  • Ensure there is a strong customer focus within the cross-functional development team

  • Excellent Product Management Discipline:

  • Lead development of product domain strategy. Ensure strategy buy-in across product teams. Sell a compelling point of view to executives.

  • Drive adoption of agile best practices

  • Expert in your domain/related domains. Able to assess/drive efficiencies.

  • Great Collaboration and Communication

  • Communicates easily from business, technical, customer perspectives.

  • Identifies and helps remove obstacles. Bring structure and definition to ambiguous challenges. Makes trade-off decisions that are trusted by the cross-functional team. Resolves conflicts without escalation.

  • Encourages others to take personal accountability for product quality. Actively mentors and develops others.

  • Inspirational leader

  • Inspire others to pursue new product opportunities. Sought after for opinions outside their product domain.

  • Makes difficult decisions with resolve. Culture champion who inspires.

Responsibilities

  • Drive Strategy & Product Vision:

  • Research and document:

  • product success criteria/outcome goals (OKRs)

  • Market review (trends, competitive analysis)

  • Product features, maturity levels and gaps

  • Financial benefits

  • Identify risks

  • Drive Customer Discovery

  • Customer Problem Discovery

  • Define target customer & segment

  • Document customer personas

  • Talk with and observe customers in their environment

  • Run Customer Advisory Boards

  • Attend Quarterly Business Reviews

  • Create customer satisfaction surveys

  • Collect top support issues

  • Create list of pain points with customer quotes/videos

  • Create customer journey map

  • Customer Problem Distillation

  • Review data from problem discovery and cluster into themes/patterns

  • Prioritize and document problem statements with evidence

  • Customer Solution Discovery

  • Lead brainstorming of potential solutions with UX, Eng, Arch, etc.

  • If service, document process map

  • Create L2s in Rally based on solution outcomes

  • Support Iterative Development

  • Prioritize and manage the product backlog

  • Participate in agile practices (ie. retrospectives)

  • Create Go to Market Plan

  • Develop AUP (Acceptable Use Policy)

  • Create Product Documentation

  • Create Communication Plan

  • Document product in TechHub following product standards

  • Product Marketing plan

  • Release Plan

  • Product roadshow

  • Product Branding

  • Adoption plan

  • Support ongoing Operations (From product perspective)

  • Create a support coverage plan

  • If a service, ensure workflow is in TechHub/Service Now

  • Ensure there is showback reporting

  • Provide ongoing training and awareness for your product/service

  • End of Life/Retirement Strategy

  • Create an EOL business case and plan

  • Do a customer impact analysis

  • Develop a communication plan for EOL

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0037017

Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.