Description

Amazon is seeking an experienced and hands-on Accounts Receivable Sr. Manager to lead our collections efforts for Amazon Web Services (AWS) Brazil.

The right candidate will be responsible for maintaining excellent relationships with our strategic customers, internal finance leadership, and cross-functional business partners.

Additionally, the candidate will be a strong communicator and will be responsible for coordinating and representing the interests of Finance Operations receivables group within AWS in the areas of collections, customer dispute management, invoicing and remittance application.

The scope of this role will include directly managing the team in São Paulo - Brazil, as well as working closely with the Support Center team in Costa Rica.

Responsibilities will include talent development; managing and prioritizing workload and achieving results in a fast-paced, growing environment. They will also be tasked with monitoring and delivering on key performance metrics (past dues, cash application rates, customer experience scores, etc.), process improvements, technology adoption and ensuring existing policies and procedures are followed.

Key job responsibilities

Management responsibilities

• Performs autonomously, initiates and manages complex, departmental and/or cross-company work.

• Managing process workload and establishing priorities.

• Is expected to set and improve policies and procedures, maintaining full compliance, implementing best practices.

• Calling and meeting with customers as required.

• Plays significant role in career development of the team.

• Drives execution of vision and goals for the team.

Business responsibilities

• Setting up process priorities and aligning with overall organization priorities.

• Driving organization’s strategy around customer experience. Continually looking at improvement in metrics, SLA by process improvement, automation.

• Exploring upstream/downstream improvement opportunities by working with business partners and stakeholders.

• Partnering with the business and IT to scope and implement new technology functionality & enhance existing processes and solutions.

• Building and maintaining operations’ performance metrics and continually raising the bar.

• Evaluating and communicating accounts receivable controllership risks with the Finance Operations, assessing the adequacy of existing controls and implementing new controls as needed.

• Operationalize policies, documentation and implementation, and procedural compliance with the Sarbanes-Oxley Act.

• Ability to lead and contribute in other process areas like cash application, credit notes management, receivables and debit balance collection.

We are open to hiring candidates to work out of one of the following locations:

Sao Paulo, SP, BRA

Basic Qualifications

• Bachelor’s degree in Finance, Accounting, or related fields;

• Full professional competency in English & Portuguese. Spanish is a plus;

• Relevant experience as an Accounts Receivable Manager;

• Demonstrates strong communication (verbal and written) skills, and is able to positively influence behaviors and outcomes;

• Exceptional attention to detail and a work ethic based upon a strong desire to exceed expectations;

• Ability to work independently and be self-motivated in a fast-paced, often ambiguous, and rapidly changing environment.

Preferred Qualifications

• Strong analytical skills and ability to evaluate business processes;

• Experience with complex problem solving using Lean/Six Sigma techniques desired;

• Proven project management ability that shows how to organize, find solutions, and follow through to a successful conclusion.