PayPal Site Reliability Engineer - Enterprise Solutions in San Jose, California

Site Reliability Engineer - Enterprise Solutionsin San Joseat PayPal

Date Posted: 11/10/2018

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Job Snapshot

  • Employee Type: Full-Time

  • Location:

  • Job Type:

  • Experience: Not Specified

  • Date Posted: 11/10/2018

  • Job ID: R0035105

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Site Reliability Engineer - PayPal Enterprise Solutions

About the Enterprise Solutions team

Keeping the engine of the global economy strong and growing, the Enterprise Solutions team, a member of the PayPal Merchant organization, is responsible for helping millions of PayPal merchants manage and run their businesses on web and mobile. We are responsible for building products that support PayPal business customers, from casual sellers to the world’s largest businesses. We are currently working on building new enterprise-grade solutions to make our products even more dependable for large/enterprise customers, putting ourselves in the best position to continue powering the world’s largest e-commerce and payments applications at a scale few companies can match.

Who are we looking for

We are looking for Site Reliability Engineers who have a passion for developing reliable, distributed software systems that require high availability to support mission-critical business tasks. Quality is at the forefront of everything our team does, and we are looking for true passion for writing robust, reliable and well-tested code.

On the personality side, you are the right person for PayPal if you are willing to:

  • Drive to get results and not let anything get in your way.

  • Be proactive and anticipate/handle issues before they blowup.

  • Exhibit a strong backbone and challenge the status quo when needed.

  • Demonstrate a high level of curiosity and keep abreast of the latest technologies.

  • Show pride of ownership and strive for excellence in everything you do.

  • Show pride and passion for helping businesses thrive around the globe.


As a member of our team, you will work with Developers, Product Owners and Domain Technical Leads building new experiences and improving existing products, developing robust software solutions and dependable products for PayPal’s merchants. You’ll estimate engineering efforts, prioritize projects, plan implementations, and triage production issues. You need to be dynamic, collaborative and curious, as you’ll work in a fast-paced environment where continuous experimentation and innovation are a given.

Your responsibilities will also include:

  • Design, development, and testing of features delivered as applications and/or services.

  • Triage and troubleshoot escalations for a wide variety of PayPal products.

  • Monitor, detect and troubleshoot issues during code rollouts on the live site. Analyze real-time data to determine issue severity and impact and advise Product Development and Release Management on release GO/NO-GO.

  • Advise management and appropriate groups on customer impacting issues and provide recognized technical and business leadership while recommending appropriate actions.

  • Identify process gaps and implement process improvements to increase operational efficiency.

  • Participate in the development of tools, systems and processes aimed at improving product supportability and overall support productivity.

  • Work with different groups to develop and improve monitors for PayPal products and infrastructure.

  • When needed provide direct support to PayPal merchants and their technical teams.

  • Identify, verify and document irregularities in PayPal functionality, including posting appropriate bugs and potentially solving them with pull requests.

  • Collaborating with peers and leads both within the team and across the organization.

  • Working with operations teams to ensure applications and services are highly available and reliable.

  • Supporting applications and/or services as and when required on a 24x7 basis.


  • Candidates of all experience levels are welcome for a variety of roles and levels.

  • BS Computer Science or related technical discipline (or equivalent experience).

  • Competent in design/implementation for reliability, availability, scalability and performance.

  • Competent in software engineering tools (e.g. Java build tools) and best practices (e.g. unit testing, test automation, continuous integration, etc.).

  • Experience with algorithms, data structures, complexity analysis and software design.

  • Strong understanding and working knowledge of networking principles and OS operation and maintenance.

  • Expertise using Linux command line.

  • Familiarity with load balancing principles.

  • Familiarity with config management (puppet a plus).

  • Development skills in at least one scripting language.

  • Strong debugging and problem-solving skills.

  • Competent in design/implementation for reliability, availability, scalability and performance.

  • Competent in software engineering tools (e.g. Java build tools) and best practices (e.g. unit testing, test automation, continuous integration, etc.).

  • Extra credit: Private and public cloud experience (e.g. GCP, AWS)

  • Extra credit: Provide your GitHub account or code samples with your resume!

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.


Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.