PayPal Senior Director, Consumer Experience in San Jose, California

Senior Director, Consumer Experiencein San Joseat PayPal

Date Posted: 12/6/2018

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Job Snapshot

  • Employee Type: Full-Time

  • Location:

  • Job Type:

  • Experience: Not Specified

  • Date Posted: 12/6/2018

  • Job ID: R0035544

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal Credit products play a vital role in fulfilling PayPal’s mission to democratize financial services. Within the Credit team, we are striving to reimagine our credit products to provide fair, fast and flexible products that responsibly enable our Customers to meet their financial goals. We are rapidly evolving the suite of credit offerings and are looking for a Sr. Director of Consumer Experiences to redefine Customer journeys & experiences.

As the Sr. Director, Consumer Experience, you will lead the vision, strategy, design, and execution of Customer touchpoints for our global product portfolio. You will build innovative experience flows, front-end capabilities, and own the experimentation portfolio. You will drive availability, and adoption, depth, and engagement with credit products across PayPal & partner properties. You are passionate about great design, rely heavily on data to make decisions, and are a great people leader. You will create experiences that set industry standards for visual design, clarity and comprehension, and efficiency and productivity.

You should be a thought leader in the online commerce space, comfortable setting direction and strategy across a wide range of constituencies, leading a global initiative portfolio, and using your consultative & relationship-building skills with partners both internal and external to PayPal.

This is a critically important role as PayPal Credit works to reimagine our relationship with Customers. This is an opportunity for the right person to create industry leading product experiences who cares deeply about building Customer trust through great designs.

Roles and Responsibilities

  • Own Customer facing end-to-end experiences for new acquisition, service & post transaction interactions across multiple products and geographies

  • Lead development of experience standards, strategy, and roadmap for Customer Experiences

  • Synthesize and drive a 3- to 5-year strategic plan, working closely with the executive team, design, core product, and engineering to deliver the vision

  • Maintain a disciplined and aggressive learning plan, leveraging experimentation & research methods to continually optimize in-market experiences and inform new designs

  • Grow and manage a team of product managers and partner with designers/ engineers to deliver experiences/ capabilities both internally & externally

  • Work with stakeholders to guide the release or launch of new products or product innovations

Desired Skills and Experience:

  • 10 year’s experience in product management and leadership, ideally in commerce, credit, or payments; Passion for great design and user experience

  • Proven experience in setting vision/strategy and leading execution of complex, cross-functional initiatives

  • Ability to develop tight partnerships with critical partners: design, engineering, and core product teams

  • Extensive use of applying analytics to design, including ownership of experimentation platforms/plans and extensive application of quant/qual research methods

  • Bachelor’s degree in design or a business discipline

  • Entrepreneurial drive and demonstrated ability to achieve goals in an innovative and fast-paced environment Previous entrepreneurial experience or MBA is preferred

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.


Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.