DESCRIPTION:

Duties: Partner with product leads and cross-functional partners across Consumer and Community Bank (CCB) and Corporate & Investment Bank (CIB) to identify opportunities, build new offerings, and drive product roadmap for Business Banking customers. Serve as a liaison between key business stakeholders and engineering team to define, develop, communicate and execute strategic plans for introducing new product initiatives. Own and drive the overall roadmap and refine and prioritize product backlog based on business objectives, customer research, competitive dynamics and data analytics. Analyze and document user stories and story acceptance criteria, and maintain all initiatives/epics/stories and products. Partner with customer experience and research teams to define and implement customer centric design through figma tool, usability testing, concept validation, A/B testing and experimentation, and research studies to gain insights and identify customer needs and solutions. Partner with architect and engineering partners to build and maintain the end-to-end customer experiences on web and native mobile apps using cutting-edge technologies. Facilitate Joint Application Design (JAD) sessions with Solution Architects, User Interface Designers (UX), Quality Analyst (QA) and DEV teams to derive out detailed business requirements. Analyze online user behavior, customer journey, funnel analysis, multi-channel attribution, conversion, retention and attrition data. Partner with Legal, Risk, Compliance and Controls to monitor Chase internal risk and compliance review processes to support launch and ensure a strong control environment. Deliver and facilitate pre- release feature reviews, product training and knowledge transfer sessions to impacted audiences as required. Telecommuting permitted up to 40% of the week.

QUALIFICATIONS:

Minimum education and experience required: Bachelor's degree in Information Technology, Computer Science, Engineering, or related field of study plus (5) five years of experience in the job offered or as a Product Management, I.T. Consultant, Technology Analyst, or related occupation. The employer will alternatively accept a Master's degree in Information Technology, Computer Science, Engineering, or related field of study plus (3) three years of experience in the job offered or as Product Management, IT Consultant, Technology Analyst, or related occupation.

Skills Required: Requires experience in the following: JIRA Product management; Product roadmapping; Figma UI design management; Confluence Product documentation; Agile Processes; Monitoring through Splunk and Adobe analytics behavioral tool; Business Analysis; Product analytics; and product design thinking.

Job Location: 8181 Communications Pkwy, Plano, TX 75024. Telecommuting permitted up to 40% of the week.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans