Job Description

A large financial services client in Newark DE is seeking a Technical Support Specialist to help stand up their TechConnect Café. This person will join a team of 3 individuals to aid in supporting 3,300 end users.

This role rotates between Front of House and Back of House, addresses their issues, resolves or collaborates to resolve.Techs will do any of the following, depending on the day: Greets users, creates incident tickets, reimage devices, desk visit (if needed), assist in project based work (as required), maintain loaner laptop / thin client inventory so available as needed. Partner with peer technology support teams, including desktop engineering, product managers and application support to identify resolution to more complex incidents. This role is in the office 5x a week in Newark DE.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

• Strong communication skills

   - Strong customer service knowledge and experience

   - Troubleshooting Windows OS and Office 365, Mobility phone Support (iPhone)

   - Creating Technical Documentation, Ability to explain technical information to non-technical users

-Willingness to go onsite in Newark DE 5X a week - Previous Tech Desk experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.