PayPal Design Operations Lead in New York, New York

Design Operations Leadin New Yorkat PayPal

Date Posted: 11/13/2018

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Job Snapshot

  • Employee Type: Full-Time

  • Location:

  • Job Type:

  • Experience: Not Specified

  • Date Posted: 11/13/2018

  • Job ID: R0036306

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As a Design Operations Lead in the User Experience Design Community of Practice at PayPal, you will create tools, frameworks and methodologies to support meaningful and cohesive end-to-end experiences through a deep understanding of our customers and exceptional design execution. You will collaborate with design, product and technology teams to foster efficiencies to support the creation of the next generation of financial service products by bringing the customer to the forefront in everything we do.

The ideal candidate is an all-around systems thinker and doer who understands the human centered product design process and design thinking methodologies. Focusing on process improvements, communication and program management, the Design Operations Lead will foster an atmosphere where strong design thinking and high design quality are expected and celebrated. He/She will thrive in a fast-paced work environment that requires strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication. This individual should have a passion for empathizing with the needs and behaviors of our customers and our business and how to solve for them through design processes.


  • Sets up and manages programs/activities for the Community of Practice such as onboarding, critiquing, asset management, design mentoring and rotation, external presence, events & speakers, training etc.

  • Design, evaluate and recommend new tools, frameworks, technologies and methodologies to support the creation of end-to-end user experiences and helps the design team adopt through training and support.

  • Proposes new workflow solutions or optimizes existing ones. Encourages artifact reuse and consistency across team members and projects in partnership with the design systems team.

  • Sets an example and creates opportunities to foster collaborative cross-discipline dynamics. Drives UX team delivery excellence, furthering internal and external UX influence and goals.

  • Influence product, design and engineering executives through storytelling and analytics.

  • Collaborate across the company to create programs for speaking opportunities, external design presence and general design communications.

  • Collaborate with design leadership on hiring/recruiting programs, job descriptions, roles and responsibilities, recognition and evaluations.

  • Organize workflows, budgets, tools and infrastructure needs.

  • Leads efforts across the team, driving discussion and activities, while participating in delivery, planning and coordination efforts.

Requirements :

  • 8+ years of professional experience as a UX Producer, Program Manager, Project Manager or Designer.

  • Bachelor or Master Degree in the study of design including one of the following; Design, Information Architecture, Human Factors or equivalent project/portfolio experience .

  • Excellent Project management, communication and organizational skills.

  • Experience leading cross-team efforts and synthesizing feedback and input from product management, engineering and design.

  • Passion for user experience and design operations.

  • Experience presenting to and effectively advising senior management.

  • Experience in a customer-centric, insights-driven design environment.

  • Experience with agile/scrum.

  • Experience leading delivery, through feedback, design critique, presentation to program sponsors, planning and coordinating with partners where needed.

  • Thorough knowledge of essential channels and platforms, with experience in mobile, dedicated, web and native solution design.

  • Excellent verbal and written skills.

  • Experience with resources such as product design systems, repositories and internal communication tools.

  • General awareness of technology mediums (i.e., JavaScript, HTML/CSS) including differences between them.

  • Solid knowledge of story and backlog management tools and resources such as JIRA, Rally.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.


Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.