Job Information
AniCura Medical Operations Manager Italy in Milano, Italy
About AniCura
AniCura is one of European leading providers of high-quality veterinary care.
Founded in Sweden in 2011, AniCura has grown double digit every year and it is now present in 14 European Countries with 450 Veterinary Clinics; with a team of 13.000 associates, we take care of more than 3.6 million pets annually. AniCura joined Mars Group in 2018.
Values are our guiding principle, shaping the future of veterinary care is our vision, through the best expertise, state-of-the-art technologies, and the highest quality of care.
In Italy, AniCura started-up in 2018. We currently have 36 Clinics in 11 Regions, engaging around 1.200 associates and caring more than 350.000 pets every year.
Job Purpose
Drive Medical Operational Excellence across our clinics by optimizing patient flows and clinical processes resulting in higher quality of care, higher customer satisfaction (NPS) and improved labour productivity
Drive the implementation of modified clinic operating model by optimizing clinical workflows and the division of tasks to include nurses thereby increasing the productivity of veterinarians
Contribute to the turnaround of underperforming clinics from a medical operation perspective
Provides leadership in the execution of AniCura Medical Strategy across country and serves as an equal partner to AniCura Regional Operations Managers to maintain strategic alignment of the medical agenda with the business strategy
Tailor the design of medical programs to the specific needs of the Italian market and be supportive to its implementations into our Italian practices
Expectation: 2 days/week visiting focus clinics, 2 days/week across all market, 1 day/week admin tasks
Key Responsibilities
Course correct underperforming clinics
Co-pilot with regional operations managers and functional leaders to secure the success of the Region in medical quality, people engagement, customer satisfaction and financial performance
Identify best practices that simultaneously drive veterinary care improvement and business performance
Convey the importance to clinic (department) leaders and all associates of the importance of high quality medical records and to implement solutions to reduce revenue erosion
Support procurement in medical & quality specification, participate in suppliers’ evaluation and implementation of procurement standards in clinics
Co-pilot with ROMs to implement annual execution plans
Relationship
Report to General Manager (GM)
Other key relationships: ROMs, Market functional lead, PMs, Clinic Medical Directors, Clinic Managers
Education & Professional Qualification
Veterinary degree with 8+ years’ experience as Practice Manager or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities
Knowledge/Skills/Experience
Indepth knowledge of: 1) Veterinary clinics Organization models; 2) In clinic work flows and processes; and 3) Good veterinary practice
People leader (experienced on building high achieving teams & developing them)
8+ years of professional experience in (Senior) Leadership role in veterinary clinic(s)
Experience on delivering based on operational KPIs
Experience on running multi-areas operations
Turnarounds a must
P&L Management (min 5 years)
Proven experience and demonstration of analytical and organizational skills
Proven experience as a cross-departmental connector, with a focus on the Medical department
Advanced consulting skills, ability to influence decisions to a positive business outcome
Strong leadership, and influencing capabilities to motivate clinic leaders to change ways of working
Ability to deal with department escalations and organizational needs independently
Effective communicator with ability to adjust the message to the audience
Excellent command in verbal and written English language
Key Competencies
Veterinary medicine
Optimizes Work Processes
Change management
Action Orientation
Business leadership
Business Insight
Balances Stakeholders
Strategic Mindset
Manages Complexity
Ensures Accountability
Drives Vision & Purpose