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Overview

Nielsen is seeking a client-centric Technical Account Manager to help lead and support client initiatives from technical kickoff through post-production. The ideal candidate will be experienced in providing top-tier client support in a technical capacity. This role requires you to be bilingual in both English and Spanish.

This is a fully remote role. Eligible candidates must be located in Mexico.

Job Responsibilities

• Provide ongoing support for existing client implementations with multiple top tier accounts in parallel

• Serve as Digital Ads technical expert during implementation processes, ensuring SLAs are achieved

• Understand process dependencies and upstream and downstream impacts to other teams

• Monitor and analyze campaign performance and conduct QC checks; consolidate data from QC checks and report results out to clients

• Provide ad-hoc support to resolve technical issues for existing and future clients

• Manage positive client relationships as the technical single point of contact for all aspects of client engagement, including client inquiries and troubleshooting implementation issues

• Communicate openly and regularly with Client Services and Customer Success teams to escalate and quickly obtain issue resolutions for support questions

• Lead ongoing calls with clients and maintain reporting/health of client accounts to proactively address client issues as needed

• Translate previous experience and learnings from client implementations to new campaigns with limited incremental training

Qualifications

• Bilingual: Fluent in both English and Spanish

• 4-year college degree OR 2+ years of comparable work experience

• Proven record of delivering quality results on time

• Ability to use critical thinking skills, apply logic to analyze data, draw conclusions, and provide advice / consultation to business leaders

• Ability to communicate clearly, concisely, and effectively both verbally and in written communication

• Proficient with Microsoft Office and/or Google tool suite

• Proficient knowledge of ad serving, basic html, DMPs, DSPs, SSPs, and basic JavaScript

• Ability to use discretion and exercise good judgment in making decisions

• Strong interpersonal skills and the ability to effectively work across teams

• Respond effectively to diverse individuals and promote understanding and partnership among them

• Experience with Nielsen tools used in creating and maintaining Digital Ad campaigns

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