Job Information
NTT America Solutions, Inc. Principal Global Business Services Process Specialist in Johannesburg, South Africa
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
The Process Specialist supports the Global Process Owner by analyzing business processes & data to support transformation journey in line with process governance defined
Working at NTT
Key Responsibilities: Process and performance management via value stream (Op2O, O2C, S2P, R2R) :
Collaborate closely with GBS service provider & retained interlock to discern gaps in operational capabilities, identify pain points, use cases andleverage a comprehensive capability framework to propose and champion enhancements to our business processes with the GPO
Lead process and user experience workshops to drive transformation and define future state
Conduct walkthroughs, demos and other sessions to provide a clear understanding of proposals, act on feedback and obtain alignment from key stakeholder
Lead the documenting of Business Requirements / User Stories that translate into the technology to cater to business needs and define business outcomes and productivity gains
Deliver comprehensive briefings on business requirements, actively participate in system solution design and ensure alignment with business expectations.
Support the GPO in defining KPIs and success metrics for the products
Develop additional in-depth knowledge of business processes and practices
Identify and escalate issues when necessary and facilitate collaborative problem-solving
Work with Test Leads to develop test strategies, establish execution timelines, and help manage UAT
Collaborate with the Change Management Team to create communication documentation and training plans, actively engaging with end-users during the Training/Enablement phase
Gathering and processing process data and benchmarking to identify process improvements areas.
Identifying Continuous Improvement items to support GPO by leveraging CPI methodology using six-sigma and lean tools
Identification of operational gaps including user guides, SOPs, process maps and related user training
Reports to: Director Process Specialist
Dotted line direct reports: VP Group Process Owners Op2O, O2C, S2P, R2R
Interlocks: Service providers teams i.e GBS Operations, Group, Regional & Country leadership
Direct reports: None
Qualifications:
Minimum - Bachelor’s degree or equivalent with related demonstrable experience
Minimum – Experience of using applicable value stream tools (Op2O, O2C, S2P, R2R)
Beneficial –Six Sigma Yellow and/or Green Belt
Beneficial - Project management certification would be advantageous
Key experience and skills:
Proactive in influencing senior stakeholders and colleagues leveraging domain knowledge, professional skills and relationships
Utilize excellent verbal, written and inter-personal communication skills to establish and maintain a good rapport with co-workers, supervisors, business stakeholders and providers
Ability to think and act strategically and tactically
Results-focused and Continuous learner and highly motivated to develop and share knowledge
Resolves wide range of issues in creative ways
Deep knowledge of the process and experience in delivering continuous improvement
Detailed knowledge of process control software
Ability to work in multi-cultural environment (this will require managing time zones and travel)
Skills Summary
Business Acumen, Business Process Consulting, Business Process Documentation, Global Business, Process Consulting, Process Improvements
Workplace type :
Hybrid Working
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
NTT America Solutions, Inc.
- NTT America Solutions, Inc. Jobs