Job Information
UnitedHealth Group Medical Assistant Supervisor - Same Day Services in Hudson, Massachusetts
Opportunities with Reliant Medical Group, part of the Optum family of businesses. Join a community-based, multi-specialty, physician-led organization where you will work with talented peers on a common purpose: improving the quality, cost and experience of health care. Here, we focus on delivering the best patient care, rather than volume. Through innovation and superior care management, we support patients and your well-being as a team member. Join a team at the forefront of value-based care and discover the meaning behind Caring. Connecting. Growing together.
Primary Responsibilities:
Supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hire, transfers, promotions, salary changes, discipline, terminations, and other similar actions
Resolves grievances and other personnel problems within position responsibilities. Provides input based on observations related to counseling and disciplinary issues. Implements corrective actions/performance improvement plans as required
May process payroll for assigned staff following standard procedures
Maybe responsible for Leader Standard Work
Plans, implements and evaluates the assigned staffing needs on a daily basis to adequately support patient care. Assigns staff based upon patient needs, practice volume, staff qualifications and department policy
Assist Manager or others in responding to patient concerns as needed. Monitors and addresses patient complaints within position responsibility. Ensures the highest level of patient satisfaction. Works with physicians and others to address and prevent problems
Investigates and completes follow up on Incident Reports
Performs all tasks of a certified medical assistant
Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation, and fosters the effective integration of efforts with clinic-wide initiatives
Participates in the development and recommendation of the operating and capital budgets for the areas managed. Manages activities to ensure financial goals met. Monitors expenditures for compliance to approved budget. Resolves discrepancies
Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved
Assist in developing policies and programs within the department; acts as a positive role model for staff
Creates an environment that nurtures empowerment of medical assistant staff members; encourages the development of self-directed work teams; proactively pursue and encourage continuous quality management and innovation
Demonstrates an ability to work effectively and communicate frequently with all members of the patient care and administrative team; orchestrates and actively participates in daily huddles to promote effective communication with staff, providers and other members of the interdisciplinary team
Evaluates daily patient flow in the medical assistant area to maintain access standards and open communication with patients and providers; makes adjustments as appropriate to maintain organized, efficient patient flow in the medical assistant station
Provides medical assistant staff with information, education and tools to ensure they are supporting efficient patient flow in the practice
Assists in management of telephone flow and access. Matches call volumes and staffing to meet the expectations of patients/customers
Utilizes and maintains equipment to ensure maximum efficiency
Ensures compliance with Operations Manual, Policies and Procedures
Ensures compliance with regulatory agencies such as DPH, etc. Develops and maintains procedures necessary to meet regulatory requirement
Ensures that assigned area comply with clinic established policies, quality assurance programs, safety, and infection control policies and procedures
Ensures adequate equipment and supplies for assigned area
Ensures compliance to all health and safety regulations and requirements
Performs similar or related duties as required or directed
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Graduate of a Medical Assistant school/program
Medical Assistant certification
Basic Life Support (BLS)
3+ years of hands-on, clinical experience as a Medical Assistant
Knowledge of understanding of medical terminology
Demonstrated leadership ability to include problem solving skills and the ability to communicate via written reports
Demonstrated knowledge of various software applications such as Microsoft Excel, Word, Outlook, etc.
Preferred Qualifications:
Pediatrics experience
Proficient with communication, team building and organizational skills; customer service excellence focused
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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