Description

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

• Position Summary*

The Contracts and Warranty (C&W) Analyst is responsible for coordinating, monitoring, and evaluating agreements and warranty management processes within Supply Chain Management (SCM) and Technical Operations departments. The analyst will track and analyze agreement and warranty savings and avoidances, warranty claim success rates, and other supplier contractual data. The Analyst owns the quality of agreement and collects the warranty related data and collaborates with Purchasing & Repairs and other Technical Operations (Tech Ops) teams to ensure suppliers perform to contractual and warranty terms.

• Key Responsibilities*

• Coordinate in resolving issues with supplier agreements, operational performance, Service Bulletin claims and warranty claims. Maintain agreements and warranty repositories.

• Work closely with supplier on-site representatives and effectively communicate contractual issues and warranty claims.

• Research, prepare and analyze data in support of warranty claims, commercial contractual claims, and service bulletin/ modification claims.

• Maintain full understanding of Supply Chain related requirements of each supplier agreement such as rates, warranty terms, and Terms and Conditions (T&Cs), etc.

• Assist in the review of supplier agreements with Sourcing & Procurement and Vendor Performance Management (VPM) and participate in supplier contractual negotiations to ensure best practice warranty clauses are included to support Supply Chain operational requirements.

• Maintain the monthly C&W program charts to include summary of claims submitted and approved.

• Collaborate with Purchasing & Repairs, Maintenance and Engineering teams by escalating contractual issues, repetitive part discrepancies and persistent warranty denials with supplier. Ensure repetitive discrepancies are escalated to the supplier and resolved accurately and in a timely manner.

• Participate in SCM Supplier weekly status meetings and Quarterly Business Reviews (QBR)/ Supplier meetings.

• Provide accurate updates to the SCM leadership team on supplier warranty claims and agreements.

• Review SCM inputs and prepare the SCM portion of the Supplier operating procedures manuals (OPMs).

• Maintain the SCM C&W Standard Operating Processes (SOP).

• Establish and facilitate C&W awareness training.

• Identify opportunities for process improvement projects to refine agreement requirements to achieve cost savings and other value for the company. Participate in best practice benchmarking for process improvement. Substantiate and track the benefits.

• Other duties as assigned or directed.

• Minimum Requirements*

• Bachelor's Degree in Supply Chain Management, Finance, Business Administration, or relevant field, with 3 years of professional business experience or equivalent combination of education and experience.

• Understanding of warranty, guaranty, performance guarantees, and liquidated damages.

• Possesses analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information.

• Excellent written skills to draft contract clauses and consolidate team member edits/ comments.

• Accuracy and attentive to details to identify contract and warranty errors and inconsistencies.

• Ability to travel domestically and internationally to support activities related to aircraft maintenance support and resolving supplier issues.

• Proficiency in Microsoft Office, Share Point, Microsoft Teams, and other business/ ERP/MRP systems.

• Highly organized with ability to multi-task and work independently with self-directed decision-making confidence and limited guidance in a face paced environment.

/ **Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn./

/ * In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country of citizenship and birthplace./

/ At Hawaiian Airlines, we are dedicated to offering a comprehensive total rewards package that aims to attract, engage, and retain the finest talent in the industry. Our rewards structure is thoughtfully designed to include a competitive base salary coupled with variable compensation opportunities. This balanced approach ensures a fulfilling and lucrative work environment, aligning individual achievements with the broader organizational success./

/ Please note that the provided salary information serves as a general guideline. Our salary is determined by a candidate's experience and qualifications as well as market and business considerations. The expected pay range is $91,000 - $111,000./

• Preferred Qualifications*

• • *Airline, Aviation, or MRO experience.

• Knowledge of procurement of goods and services and working with suppliers/vendors.

• Experience in data mining and analysis.

• Experience working with cross-functional teams and making data and analysis-based recommendations.

• About Hawaiian Airlines*

Now in its 95th year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 15 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.

Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. The carrier was named Hawaiʻi's best employer by Forbes in 2022 and has topped /Travel + Leisure’s World’s Best/ list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)