Job Information
American Express Sr. Infrastructure Engineer - Digital Workplace Room Solutions in Haryana, India
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Responsible for supporting project teams in the analysis of business, application, and technical infrastructure requirements on the Meeting Technology team. Supports the design, build, improvement and integration of infrastructure required to support the Meeting Tech business portfolio or infrastructure platform in terms of robustness, scalability, availability and efficiency. Supports initiatives that deliver workable end-to-end infrastructure solutions that implement to Technology standards.
Performs core technical aspects to support infrastructure implementations, deployments and technologies related to Cisco Cloud Collaboration Technologies.
You will work closely with application teams to define, frame and bring together business needs
Participate in the infrastructure design and selection process
Align customer needs to the evolution of the platform product roadmap
H andle the diagnosis and correction of infrastructure problems and incident management
Provide internal analysis and support to ensure proper support during outages or periods of degraded system performance
Conduct infrastructure performance and security assessments
Support the certification and accreditation of infrastructure on customer networks
Provide beneficial solutions for business, both tactically and strategically
Lead customers to understand how current or envisioned processes align to industry standard methodology
Define processes, documentation and engineering diagrams for technical and operations support
Prioritize, complete and lead projects within budgetary and scheduling guidelines
Ensure issues / incidents are identified, tracked, reported on and resolved in a timely manner
Responsible for the quality of work in terms of the technical design, implementation, testing and alignment to technical compliance standards.
Provide lead support and direction to the team responsible for the overall health and maintenance of all infrastructure assets
Scope of Impact/Influence
Responsible for the infrastructure platform and supporting technology
Leads the design, build, improvement and integration of infrastructure with AET
Leadership for team completing work and delivery of quality
Education and Experience
6-10 years of experience with systems analysis/programming, incorporating: design methodology, Infrastructure operations support or engineering
Hands-on experience with a variety of software languages, operating systems, or network protocols
Practical application using Agile or other rapid application development methods
Bachelor’s Degree in computer science, computer engineering, or related field required; advanced degree preferred
Knowledge and Skills
Cisco Cloud Collaboration Technologies:
Hybrid Calendar
WebEx App formerly known as " WebEx Teams "
Video Conferencing (Cisco TelePresence)
Room OS 11
Cloud Calling
Control Hub Administration
Site Service Administration
Jabber
Cisco Spaces
VoIP Protocols such as SIP, MGCP, SCCP and H.323
Video Devices ie. Cisco Room Series, Desk Pro
Microsoft Exchange / Active Directory / Outlook
Analytical skills and technical knowledge to take on service problems of moderate to high complexity
Able to decipher VoIP, Video and Webex topologies
Experienced knowledge using the core tools used in the planning, analyzing, crafting , building, testing, configuring and maintaining of assigned application(s)
Core knowledge of platform delivery methodology (Agile, Scrum, Agile XP, Test-Driven Development, Waterfall, etc.)
Confirmed understanding of software defined networking, automation and orchestration
Qualifications
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job: Technology
Primary Location: India-Haryana-Gurgaon
Schedule Full-time
Req ID: 24006022
American Express
- American Express Jobs