JOB REQUIREMENTS: Job Title: Lambeau Field Usher Department: Lambeau Field Reports to: Director of Stadium Operations & Parking Supervises Others: No DOL Status: Part time Exemption Status: Hourly; Non-Exempt General Summary: Responsibilities include, serving as a resource to guests regarding the facility & events, checking tickets, ticket-taking, crowd control, and implementing and following facility emergency procedures, safety guidelines and company policies for patrons and employees. Job Duties: Demonstrates and embodies the PMI Entertainment Group Culture and Customer Service values. Greets patrons, checks tickets and actively assists in locating the correct seat location and provides information and additional assistance if necessary. Assists patrons to their correct seat if necessary. Serves as a resource to guests regarding the facility and events including but not limited to restrooms, telephone, 1st aid station and elevator locations, future event information and additional game day activities. Maintains a neat and clean appearance, eye contact, positive facial expressions, and courteous communication with patrons to ensure a high level of approachability. Resolves ticketing or seating concerns/complaints in a professional and courteous manner by following the Company\'s GUEST guidelines. Responsible for understanding and performing Safety and Emergency Evacuation policies and procedures. Directs guests to the proper emergency exit routes. Responsible for policy enforcement, i.e., no-smoking or vaping in Lambeau Field, appropriate patron conduct, and addressing safety concerns in a professional and courteous manner. Required to respond and take instruction from designated Guest Services/Usher Supervisors. Follows crowd control procedures to ensure the safety of patrons and employees. Reports large or biohazard spills to Supervisor who will notify housekeeping. If necessary, cleans up small spills to maintain a safe environment for both patrons and employees. If spill is too large stands near area to notify patrons of water/liquid spills. Maintains knowledge of facility layout and location of exits, first aid rooms, ticket office, seating areas, ADA Sections, and lost and found. Knowledge, Skills & Abilities Required: Requires a level of general education normally acquired in high school to interact in a professional manner with patrons and employees. Approximately one to two years related experience in a fast-paced customer service position is required. Proven Interpersonal and customer service skills necessary to promptly answer and resolve questions in a professional manner with patrons as well as maintain open channels of communication with all department and supervisory personnel when providing information. Must be able to deal with patrons in a tactful and discretionary manner. Must be able to understand the concept of extreme customer service and exceeding expectations. Analytical ability necessary to determine the appropriate course of action when resolving customer concerns, addressing safety issues, handling pressure and negative situations. Ability to be always enthusiastic and responsive to customer needs and portrays a positive image of the Company. Required to participate in crowd control, customer service, guest services, alcohol management and emergency procedures training. Must follow dress code which includes uniform polo shirt, and tan/khaki slacks. Jeans, stretch pants, wind pants, spandex and shorts are not permitted. If a shirt is to be worn underneath it must be black with no logos or printing. Shirts must be always tucked in. Clothes must be clean, pressed, and neat in appearance always. Comfortable shoes are suggested, tennis shoes are permitted if clean and scuff free. This is a high-profile guest services position, so personal appearance is crucial. The face should be free of jewelry. Must be available to work designated number of even s as required by the ***** APPLICATION INSTRUCTIONS: Mail a Rsum: PMI Entertainment Group 1901 S. Oneida Street Green Bay, WI 54304 E-Mail a Rsum: Kristy.janiak@pmiwi.com Fax a Rsum: 920-405-1268 Other: Mail, fax, or email resume to: PMI Entertainment Group Attn: Human Resources Coordinator 1901 S. Oneida Street Green Bay, WI 54304 or fax to: (920) 494-5566