Sr Director Patient Support - Remote Opportunity

Requisition ID: 5335

Location:

Deerfield, Illinois, US

Do you want to join a team where the mission is meaningful, the challenges are complex, and you can directly see the results of your hard work? At Lundbeck, we are tirelessly dedicated to restoring brain health, so every person can be their best. Inspired and driven by our purpose, we are the only global biopharmaceutical company focused solely on brain diseases. We have a robust and innovative pipeline, bringing forward transformative therapies to address unmet needs in neurology and psychiatry. Join us on our journey of growth!

Open to candidates anywhere in the greater United States

SUMMARY:

The Senior Director Patient Support is a critical role of importance to Lundbeck, accountable for strategy, execution and operations of the Patient Support organization at Lundbeck. The primary purpose of this leadership role is to ensure the design and delivery of seamless, patient-centric support capabilities (including: case management, hub, copay, nurse and reimbursement) to help patients gain and maintain appropriate access to Lundbeck products and to support them through their journey. This role is responsible for defining the long-term vision for the patient support strategy with consideration of near- and long-term product ambitions, this in consideration of customer and market dynamics (e.g., access barriers). In addition, the Senior Director Patient Support will define the hub and ‘ecosystem’ strategy for Lundbeck products. More specifically defining what service offerings across all channel partners (e.g., Specialty Pharmacy and Specialty Infusion Provider (SIP)) and vendors (e.g., hub providers) are needed as dictated by specific product and portfolio requirements.

ESSENTIAL FUNCTIONS

• Build, design, implement and manage creative/innovative, patient-centric services to help patients gain and maintain appropriate access through their journey.

• Oversee operations of all vendors & channel partners, ensuring for cohesive approach to patient support

• Serve as member of Patient Experience leadership team, contributing to overall Neurology Business Unit strategies and operating plans.

• Ensure strategies, resources and plans are centered on patient-centric philosophy with goal of supporting patients, primarily through data-driven insights and tailored engagement by chosen vendors & channel partners.

• Oversee team of functional operations experts, driven by: accountability, teamwork, innovation, customer service, operational excellence and compliance

• Work closely with cross-functional partners in Marketing, Sales, Advanced Analytics, Legal, Compliance and other functions critical to the success of Patient Support

• Identify & align all required resources – internally and externally – to ensure effective and seamless achievement of goals. Includes identifying, negotiating with and managing third-party/external vendors to support plans and activities.

OTHER RESPONSIBILITIES

• Lead Patient Support and SIP Operations inclusive of:

• Develop, implement, and manage a 3-5 year strategic plan & vision in collaboration with key stakeholders.

• Evolve current patient support ecosystem to be able to support the increasingly individualized needs of future patients with specific near-term focus on improving patient access.

• Provide leadership and oversight of the operations team who oversee day to day tactics by establishing and monitoring program goals and key performance indicators to ensure effective functioning.

• Lead the team to ensure 3rd party providers are providing contracted services and data as well as leading quarterly business reviews.

• Create, gain alignment on, and achieve performance metrics across Patient Support to enable recommendations for enhanced enterprise operational performance.

• Measure customer satisfaction of offerings and propose solutions to make improvements where necessary (in partnership with Marketing and Sales)

• Help to providers, patients, and caregivers to enhance their understanding of complex reimbursement issues, insurance options and limitations, benefits, and requirements necessary to initiate and maintain therapy.

• Help to troubleshoot and support the resolution of reimbursement issues (insurance changes, prior authorizations, appeals, other) according to established SOPs.

• Collaborate with stakeholders across the organization including:

• Marketing to ensure customers (in particular HCPs and patients) are compliantly educated on the features and benefits of Lundbeck’s Patient Support offerings.

• Procurement to oversee negotiations and execute complex contracts/SOWs for desired services.

• Lead team by:

• Building, developing, and leading an industry-leading team that focuses on a high- performance culture and strong accountability.

• Actively participating in shaping the overall culture of the Patient Experience team supporting talent attraction, retention, and career-development

• Creating an environment that inspires and enables team members to collaborate and move the organization forward.

REQUIRED EDUCATION, EXPERIENCE AND SKILLS

• Accredited Bachelor’s Degree

• 10+ years of commercial experience (i.e., sales, marketing, or market access)

• 2+ years’ experience with Hub operations, patient services and patient program providers (e.g., hub provider)

• 6+ years’ experience in the pharmaceutical or biotech industry

• Previous people management experience and leading teams.

• Experience working on marketing or patient support services programs.

• Deep knowledge of regulations governing patient identifiable information, Hub models, distribution models, and market access / reimbursement landscape.

• Strong, demonstrated track record of connecting and combining ideas, designing pilots and metrics, and driving novel ideas to practical solutions across patient support teams.

• Excellent communication, presentation and time management skills required; must be adaptable, flexible and able to work well within a team and relate effectively with people at all levels of the organization including Senior Leadership.

• Must be agile in their approach and be able to pivot from a tactical mind set to a strategic one on a daily basis and communicate at an executive level.

• Strong analytical, critical thinking and interpersonal skills with the ability to speak and write persuasively and with clarity.

• A proven track record of being able to work under deadlines and an ability to work collaboratively in a fluid organizational environment.

• Must be able to lead without direct authority by influencing, inspiring and motivating cross-functional teams.

PREFERRED EDUCATION, EXPERIENCE AND SKILLS

• Graduate degree or advanced training in business, pharmacy or related fields

• Experience in infusion biologics and pharmacy benefit products

• Patient services/consumer marketing or HCP Marketing focused on Infusion Biologics

• Comprehensive experience in product launch with Infusion Biologics

• Experience in overseeing patient support services affiliated with rare diseases.

TRAVEL

• Willingness/Ability to travel up to 25% domestically. International travel may be required.

The range displayed is a national range, and if selected for this role, may vary based on various factors such as the candidate’s geographical location, qualifications, skills, competencies and proficiency for the role. Salary Pay Range: $250,000 - $280,000 and eligibility for a 30% bonus target based on company and individual performance, and eligibility to participate in the company’s long-term incentive plan. Benefits for this position include flexible paid time off (PTO), health benefits to include Medical, Dental and Vision, and company match 401k. Additional benefits information can be found on oursite. (https://www.lundbeck.com/content/dam/lundbeck-com/americas/united-states/careers/Lundbeck_Benefits_Summary.pdf) Applications accepted on an ongoing basis.

Why Lundbeck

Lundbeck offers a robust and comprehensive benefits package to help employees live well and protect their health, family, and everyday life. Information regarding our benefit offering can be found on theU.S. career site (https://www.lundbeck.com/content/dam/lundbeck-com/americas/united-states/careers/Lundbeck_Benefits_Summary.pdf) .

Lundbeck is committed to working with and providing reasonable accommodations to disabled veterans and other individuals with disabilities during our employment application process. If, because of a disability, you need a reasonable accommodation for any part of the application process, please visit theU.S. career site (https://www.lundbeck.com/us/careers/your-job/eeo-accommodations-policy) .

Lundbeck is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. Lundbeck participates inE-Verify (https://www.lundbeck.com/content/dam/lundbeck-com/americas/united-states/careers/E-Verify_Participation_Poster_Eng_Es.pdf) .

About Lundbeck

Lundbeck is a biopharmaceutical company focused exclusively on neuroscience, with more than 70 years of experience in improving the lives of people with neurological and psychiatric diseases.

As a focused innovator, we strive for our research and development programs to tackle some of the most complex challenges. We develop transformative medicines targeting people for whom there are few, if any, treatment options.

Our goal is to create long-term value and make a positive contribution to people and societies, everywhere we operate. We are committed to fighting stigma and discrimination, and we act to improve health equity for the people we serve and the communities we are part of.

About Lundbeck

Lundbeck is a biopharmaceutical company focused exclusively on neuroscience, with more than 70 years of experience in improving the lives of people with neurological and psychiatric diseases.

As a focused innovator, we strive for our research and development programs to tackle some of the most complex challenges. We develop transformative medicines targeting people for whom there are few, if any, treatment options.

Our goal is to create long-term value and make a positive contribution to people and societies, everywhere we operate. We are committed to fighting stigma and discrimination, and we act to improve health equity for the people we serve and the communities we are part of.