Job Information
Peak Vista Provider Supervisor in Colorado Springs, Colorado
Provider Supervisor
Summary
Title:Provider Supervisor
ID:0401-5294
Department Location:Health Center at Academy, Suite 3500, 3207 N. Academy, Colorado Springs, CO 80917
Category:Providers
Description
Peak Vista Community Health Centers is a nonprofit healthcare organization whose mission is to provide exceptional healthcare to people facing access barriers through clinical programs and education. We provide integrated health care services to include medical, dental and behavioral health throughout 22 outpatient health centers in El Paso, Teller, Lincoln, Adams and Kit Carson counties. We deliver care with our strong “Hospitality” culture. Our organization has over 800 employees and serves more than 81,500 patients annually in the Pikes Peak and East Central regions of Colorado. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC). Compensation (Pay):
Physician: $223,446.08 to $274,810.49/yearly, based on experience. Plus $5,012 Directorship Lift APP: $117,374 to $144,355/yearly, based on experience. Plus $5,012 Directorship Lift
Summary of Benefits:
Medical - Dental - Vision - Life - STD - LTD
403(b) Retirement with Company Match
Paid Time Off
Paid Continuous Medical Education
Tuition Assistance Program
Perks Rewards
Employee Assistance Program
https://www.peakvista.org/resources/benefits-summary
Summary: In addition to their contractual duties, the Provider Supervisor p rovides direct oversight of Centers’ licensed provider staff while working in partnership with Operations Leadership to jointly manage Health Center at Academy to be semi-autonomous health care centers delivering accessible, high-quality, cost-effective health care services through the following tasks and responsibilities:
Team Management :
Team onboarding, development, and training:
Assures consistency across all centers aligning with organizational policies and procedures
Assures team competencies
Assures certification and trainings are up to date
Through interdepartmental communication, initiates the hiring, orientation, and training processes for new and existing team members (to include providers, clinical and support team members)
Ongoing coaching and development focused on team-based care
Team experience
Monitoring Q12 and team engagement
Team turn over
Timely evaluations
Organizational/clinical culture
Exemplifying the Core Values
Mission
Promotes interdepartmental collaboration, coordination, and integration
Bi-directional corporate and team communication:
Serve as a liaison and lead communicator between administration and center providers. Communication should be presented in a concise, understandable fashion that provides sufficient information on the background and reasoning for decisions or initiatives. Seek input and feedback from those affected by changes and share this feedback during Leadership Team meetings
- Celebrations of team and their accomplishments
Strengths development for individuals and teams
Team ratios/schedules and flexibility
Addresses behavior that is not in accordance with core values in a timely fashion to avoid negative impact to center staff
Center meetings: to provide direction for, oversight of and follow up to:
- Team Meetings
Team Huddles
Quality Meetings
Trainings
Clinical Advisory Meetings (CAC)
Leadership Meetings
Patient/Population Management :
Continual support for the corporate Mission and values through:
Maintaining measures centered upon patient access
Patient Centered Medical Home (PCMH) focus
Ensures team schedules support patient access during posted hours of operation
Care coordination
Contracts/obligations
Annual reviews completed consistently and in a timely manner
Patient Experience:
Oversight of patient complaints, dismissals, narcotic issues in collaboration with providers and care teams
Panel management/PCP assignment/attribution oversight and support to providers
Patient advocacy/exemplary customer service
Engagement and follow up with patient surveys and feedback to center providers
CAHPS
Comment cards
Patient letters/calls
Trending and team coaching/accountability
Community Involvement:
Represents PVCHC and communicates its philosophy and mission at community functions
Hosts and coordinates visits for visitors, politicians or other people coming to the clinic
Embraces collaboration efforts with community partners to assist in achieving goals set forth in the strategic plan
Quality Management :
Maintenance of clinical scope and practices
Operates within Board approved hours of operations
Policies and procedures: Assist as requested in the development of policies and procedures related to operational issues and ensure compliance with all policies and procedures.
Assists with budgets, monthly reports and other documents relating to the provision of health care, professional review issues, utilization of resources; the quality and efficiency of PVCHC services and other matters pertinent to the health care operations of PVCHC.
Patient and Team Safety: Assure safe and well-maintained facilities and that signage is clear, up-to-date and professional. Responsible to coordinate with the PVCHC system the implementation and assessment of adherence to all regulations and compliance standards (OSHA, CLIA, AAHC, Medicare and Medicaid, etc.)
Continuous Quality Improvement (CQI): Runs quality reports, analyzes the data, and implements a quality improvement process to improve measures. Monitors and seeks to improve measures in compliance with all expected performance measures (to include but not limited):
- AAAHC
HRSA
CMS
Medicare/Medicaid
3rd Party Insurers
UDS Quality Goals
ACO Quality Goals
KPI
Internal clinic benchmarks
- Providers’ completions of Quality Assurance Review Tool (QART)
Adherence to required 72-hour charge reconciliation policy
Timely medication refill
Providers’ completions of annual employee trainings
Timely completion of required physician assistant evaluations by their physician supervisors
Professional Development:
Participates in professional development activities to keep current with trends and practices in health care management
Equipment/devices:
Ensures that all clinic equipment or devices are inspected annually through the outside vendor
Electronic Health Record:
Maintains current knowledge and skills of all computer programs being used in the health center(s
Finance Management :
Productivity and Revenues:
Manage provider productivity standards (as established in Annual Encounter Expectation documents)
Develops annual encounter expectations for the centers
Gives providers their productivity data at least monthly and adjusts workflow to ensure productivity standards are met
Explores alternative opportunities to meet standards
Operates within allotted expense budget(s)
Adheres to corporate pay structures and staff grading expectations
Closely monitors and manages financial practices of the clinic(s)
Exemplifies and leads team toward corporate stewardship expectations
Manages and supports grant related measures and performance/reporting expectations
Complies with Peak Vista Contract management processes and policies
Completes budget variance reports
Ability to frequently travel inside and outside of the Colorado Springs area.
Promotes and demonstrates the mission, vision, and Core Values of Peak Vista.
Develops and maintains good working relationships with all departments, the management team, medical staff, and leadership.
Embraces cultural diversity amongst ourselves and our community.
Responsible for the human, financial, and material resources as well as data and information entrusted to us.
Strives to deliver the best outcomes and highest quality service
Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Spanish bilingual preferred.
Education/Experience :
Education: Applicant must possess and maintain a current Colorado license to practice medicine.
Work Experience: At least three years of post-residency medical practice experience preferred. Previous experience in medical administration a plus.
Computer Skills : To perform this job successfully, an individual should have intermediate computer knowledge, experience with use of electronic health records, internet, database software, and keyboard skills.
Certificates and Licenses :
Current board certification within a specialty recognized by the American Board of Medical Specialties, or the AOA, is preferred.
Work Environment :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OSHA risk level/work environmental hazards: This position has been categorized as OSHA Level Three. See Exposure Control Plan for details.
Physical Demands :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is frequently required to stand, walk, and sit.
Duties of Provider Supervisor, Working in Conjunction with Operations Leadership
Attendance of the following meetings:
Leadership
CAC/Credentials
Director Training
Quality
Team Supervision
Responsibility for the optimization of team clinic encounters so that budgeted team encounters are met or exceeded for designated time periods
Responsibility for meeting or exceeding clinic cycle times/customer service goals
Supervision of their direct reports, to include evaluations and corrective actions
Responsibility for team budget expenses (authority for management of team budget may be delegated)
Works with their V.P. Medical/Dental to assure optimal panel sizes based upon patient utilization rates for their providers
Assures team QI activities are completed and reported on time (may delegate)
Supports and projects a positive image of Peak Vista to the staff and to the community
Coordination of various clinical activities within their representative areas
Works to assure the delivery of excellent customer service within their clinic with a goal of establishing a “healing aura” within Peak Vista
Assures Operations Director is appropriately managing patient complaints, and assists with investigating patient complaints against providers on their team
Facilitate communication with CMO, as well as Vice Presidents of Medical/Dental
Facilitate ongoing medical record audits for disease management guideline compliance
Regularly meets with one Director to effect smooth day to day clinic operation
Works with V.P. Medical/Dental to assure adequate clinic staffing
Works with Assistant V.P. Medical/Dental to assure team productivity expectations are met
Provides input to Memorandums of Understanding or contracts impacting their team
Assists with recruiting activities for their Center
Assists Operations Leadership with timely team member evaluations
Physicians/Dentists – providing input to V.P. Medical/Dental for his/her review, focusing on team relations
Midlevels (every six months, minimally) utilizing Peak Vista’s form for this
Registered Nurse – actual evaluation (with assistance from Operations Leadership)
Operations Director
Medical assistants – assures completed on time by Operations Leadership
Receptionists – assures completed on time by Operations Leadership
Helps to facilitate required Peak Vista compliance training for their team members
Assures team compliance with quality improvement activities
Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is an Equal Opportunity Employer and a drug and alcohol-free workplace. *PVCHC participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com