Job Information
altafiber Service Delivery Coordinator in Chennai, India
Position : Service Delivery Coordinator
Location : Manapakkam, Chennai, IND-TN
Service Delivery Coordinator – CBTS-I
Job Description:
Greeting from CBTS India
Service Delivery Coordinator (SDC) will act as the focal point for the management and performance of diverse tasks and workloads associated with CBTS’s service delivery manager function. The SDC will support work efforts of the entire service delivery team through fulfillment of various administrative assignments and repeating tasks.
Essential Functions:
Coordinate the scheduling of all support calls, project resources and administrative meetings between clients and company personnel
Work closely with SDMs in ensuring delivery of services as defined in client contracts
Assists the Service Delivery Managers with KPI reporting and adherence
Tracks open items/issues on dashboards, and follows up as required
Manages administrative efforts around internal processes to assist SDM and Team
Supplements Transition to Operations tasks as directed
Assumes additional technical and non-technical responsibilities as needed
Ad hoc report generation & arrangement of standard reporting packages
Preparation of materials for specific weekly/monthly customer engagements
Daily review of ServiceNow Incident and Request queue, work with internal IT operations teams and ensure tickets are addressed in a timely manner
Understands and manages daily process activities required by organization
Ability to interact effectively with internal IT Ops team while understanding cultural differences
Education
Bachelors degree in Computer Science or other related discipline
4 to 6 years of professional experience
Data Analytics training & proficiency with excel
Project Management training (Optional)
Special Knowledge, Skills, and Abilities
Strong organization skills and ability to effectively multitask
Has previously worked with tools such as ServiceNow and Sales Force
Understands IT managed services and matrix reporting
Technical background in Infrastructure services, including but not limited to servers, disaster recovery, networking, etc.
Solid analytical skills and record-keeping
Microsoft Office proficiency – document and process creation skills
Self-motivated with the ability to adapt to changing priorities
High potential individual with a diverse skill set
Demonstrated success working independently and efficiently
Demonstrated ability to interact comfortably with both technical and business oriented professionals
Proven English communication skills including speaking, writing and presentation
ITIL V3/V4 foundation, a plus
To be based out of Chennai and required to be in office.
Supervisory Responsibilities
No Supervisory Responsibility
CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com .
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.
Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens will be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.
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