PayPal Infrastructure Engineer 2 in Chennai, India
Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
First responders to any Infra systems and application events/impacts that are detected in the PayPal Command Center by various monitoring systems.
Assess system service impacts, create recovery plans, flex-ups, flex-downs and provide step execution approval for backline teams during critical incident restoration activities
Develop and enhance production monitoring and management capabilities leveraging existing platforms and tools.
Work independently and within a team to triage and remediate production system and application incidents.
Handle escalations from PayPal partners about critical issues.
Work with Technical Duty Officer and other support teams inside and outside the Command Center in troubleshooting, escalating, and resolving critical site incidents.
Identify recurring system and application issues and work with cloud teams, infra teams, product development, vendors and other stakeholders in investigating and resolving cause.
Send external communications regarding outages to PayPal merchants, partners and customers.
Maintain accurate documentation of site incidents, including impact details, timelines, steps taken for mitigation / resolution.
Develop and maintain technical documentation for use by all of PayPal operations interacting with the live site.
Develop self-remediation or self-healing tools to protect production and engineering infra systems. Engage with engineering partners and enable them to build the right tools for site.
Be a member of 12hr day shift Cloud system engineering - CSE team and work closely with TDOs of the PayPal Command Center team in investigating the reason for outage of the event and work towards mitigating / resolution of hypervisors, physical and virtual infra assets and infra services.
BS degree in Computer Science or related technical field involving coding.
5+ years of software development or technical support or operations experience or Site recovery engineering in hybrid cloud environments.
Excellent debugging and problem solving skills
Experience in troubleshooting/debugging complex multi-tier applicationsKnowledge in Systems and multi-tier application and Network Troubleshooting
Experience with database concepts (SQL or NO SQL)
Expertise in Linux/Unix.
Scripting languages (Shell & Python or go or Perl)
Experience with load balancing principles
Strong verbal and written communication skills
Experience with managing incidents.
Self-directed work style with minimum supervision.
Ability to co-ordinate with a global team in different timezones
We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at firstname.lastname@example.org.