Minimum qualifications:

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.

• 3 years of experience in a customer-facing role, interfacing with executive stakeholders, either driving technical implementation or transformation programs.

• Experience working with customers or partners.

Preferred qualifications:

• MBA or Master's degree in a management, technical, or engineering field.

• Experience collaborating with channel partners, system integrators, and third-party developers to deliver high-impact solutions.

• Experience in application/workload migration to public cloud providers like Google Cloud Platform.

• Experience collaborating across business units internally and at large enterprises.

• Understanding of database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems or content delivery networks.

• Understanding of IT operations, launch and capacity planning, and product release management.

As a Technical Account Manager, you will represent customer health on Google Cloud and proactively guide customers to operate effectively and efficiently. You will ensure customer reliability and stability, guide key events and launches, and advocate for product features and improvements. You will regularly engage with diverse stakeholder groups, including executives, operations teams, developers, and other cross-functional teams. You will utilize the relationship management skills and technical credibility to effectively communicate at all levels of the organization. Travel approximately 25% of the time domestically and internationally.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

• Assist our customers with the direct access to Google Support, Engineering, and Leadership.

• Understand operational problems that block cloud adoption and help drive resolutions within Google and our customers’ business.

• Advise our customers on best practices and using your understanding of our customers’ environments.

• Seek and act on opportunities to reduce customers’ cost, improve performance, and deliver competitive advantages for their businesses.

• Use the tools, knowledge, and influence to ensure our customers' needs are understood and addressed.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCPEEOPost.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.