PayPal Team Lead, IT Support in Bengaluru, India
Team Lead, IT Supportin Bangaloreat PayPal
Date Posted: 12/3/2018
Employee Type: Full-Time
Experience: Not Specified
Date Posted: 12/3/2018
Job ID: R0039500
Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
Job Description – Team Lead
Location : Bangalore, India Title : Team Lead , EUS India Reporting line : The position reports to the Service Delivery Manager, India under Paypal OCIO
This role demands 50% of technical skill and 50% of people management skills. The team lead is to oversee and update assigned support service requests and to provide support and maintenance for the organization's IT environment. This includes managing, diagnosing, maintaining, and upgrading all IT hardware and equipment’s (including but not limited to PCs, terminals & printers) to ensure optimal performance. This person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required
(Knowledge, skills, abilities, experience required to perform job)
Experience in managing a team of 15 team members
Report individual performance metrics and project status summary on a weekly basis
Demonstrate basic project management skills
Deliver the highest level of service, efficiency and response possible
Work with other IT groups to resolve issues as needed
Work independently and tirelessly to achieve IT goals
Oversee the management of L2 tickets and queues within the Helpdesk system
Resolve issues that occur outside of normal business hours when needed or on call
Must have good communication skills, both verbal & written, in order to communicate effectively as needed
Knowledgeable with current Microsoft operating system, office suite and basic corporate applications and Apple IOS
EXPERIENCE/KNOWLEDGE & SKILLS
Around 15 years of IT work experience
Bachelor’s degree in Information Technology or equivalent
Industry certifications, this can include MCP, MCSE/MCITP etc.
Proficiency in Apple hardware and IOS
Working technical knowledge of current protocols, operating systems and standards.
Ability to operate tools, components and peripheral accessories.
Software and Hardware Troubleshooting
Be proficient in supporting Microsoft Windows 10, Windows 2008, Advanced support of Microsoft Office Suites
Working knowledge of Microsoft AD and remote control tools
Basic knowledge in networking, LAN / WAN technologies
Self-confidence and interpersonal skills
Analytical and problem solving skills
Planning and organizing skills
Strong listening skills
Able to operate effectively in a team environment with both technical and non-technical team members
Able to operate with minimal supervision
Able to manage time effectively and set priorities appropriately
Able to maintain professional demeanor under stress
Able to operate within standard operating procedures
We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.