PayPal Global Technical Support Engineer 2 in Bengaluru, India

Global Technical Support Engineer 2in Bangaloreat PayPal

Date Posted: 10/9/2018

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Job Snapshot

  • Employee Type: Full-Time

  • Location:

  • Job Type:

  • Experience: Not Specified

  • Date Posted: 10/9/2018

  • Job ID: R0037906

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 244 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The PayPal Professional Services team is looking for a Global Technical Support Engineer. This position will require a technical understanding PayPal's products as well as the ability to analyze and resolve live technical and integration issues. Technical Support Engineers are responsible for providing services to PayPal merchants, developers and internal PayPal teammates. Leadership and adaptability are a key component to this position as it will require building strong relationships across the organization.

Global Technical Support Engineer – PayPal Professional Services

Job Location: Bangalor, India

The PayPal Professional Services team is looking for a Global Technical Support Engineer. This position will require a technical understanding PayPal's products as well as the ability to analyze and resolve live technical and integration issues. Technical Support Engineers are responsible for providing services to PayPal merchants, developers and internal PayPal teammates. Leadership and adaptability are a key component to this position as it will require building strong relationships across the organization.

Job Responsibilities

  • Work directly with PayPal customers (developers- merchants) and internal teams on post-integration (live) issues. Troubleshoot technical issues related to client code and libraries, connectivity, networking, PayPal software, hardware, etc.

  • Assist with the integration and configuration of the PayPal APIs and products across multiple channels, including mobile devices such as smart phones and tablets. Share PayPal integration best practices.

  • Support merchant onboarding and account configuration.

  • Communicate live issues to merchants and internal stakeholders. Identify and submit PayPal defects.

  • Help develop technical content (sample code, white papers, FAQs, blogs, etc.).

  • Participate in the development of tools, systems and processes to improve productivity.

  • Work independently and with other members to successfully drive significant projects to completion.

Technical Skills

  • Experience in the following: Java, C++, C#, VB.NET, PHP, Perl, Ruby, Python, SQL, Web Services, HTML, JavaScript, NVP, JSON, XML, SOAP, and REST.

  • Experience with shell scripting and Linux/Unix commands.

  • Understanding of web technologies, including the HTTP protocol and TCP/IP

  • Understanding of firewalls and proxies.

  • Experience with mobile operating systems, such as Android and iOS, is a strong plus.

  • Understanding of payment processing and gateways is a plus.

Requirements

  • BS, BSEE, CS or other relevant technical degree.

  • At least 3+ years of working experience in a Software Product Development or Technical Support role.

  • Strong English written and verbal communication skills are required.

  • Must be open to on-call and off business hours escalations from customers, be aware and work with geographic time sensitivities when triaging your tasks

  • Demonstrated ability to manage multiple priorities and projects simultaneously, work in a fast-paced environment and accomplish results through influence while meeting deadlines.

  • Uses judgment and creativity and sound technical knowledge to obtain and recommend solutions.

  • Work is generally self-directed and is guided by workflow and project requirements with an eagerness to consistently meet and exceed the expectations of our merchants, be customer oriented.

  • Strong interpersonal skills required to function both in a team environment and to build relationships with our valued customers.

  • Skilled in Presenting, can effectively communicate in large or small group settings both in person and via online or remote communication vehicles.

  • Excellent internal and external communication skills. Must be quality and detailed oriented, yet understand the level of detail appropriate for the situation.

  • Business Awareness, understands current and possible future business trends and information.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0037906

Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.