Patient Experience Advocate-Nutrition Services

Job Description

Purpose & Scope:

The Patient Experience Advocate for Nutrition Services: C ontributes to the overall engagement and experience of employees, guests, caregivers and patients; S upports department managers in their daily effort in impacting the engagement and experience at every level of the organization; Contributes to developing loyalty VHC Health.

The Patient Experience Advocate for Nutrition Services supports the Nutrition Services Team by providing leadership for Nutrition Services in the delivery of safe, sanitary, innovative, and passionate execution of services to our Employees, Patients, Customers and Hospital Caregivers in a variety of settings. This position reports to the Food Service Director/General Manager of the Nutrition Services Department. This position must adopt the ability to pivot and flex as needed to deliver on service excellence in every way.

Education:

Associate's or Bachelor's degree in a related field or equivalent experience is required.

Experience:

Customer service experience is required.

Certification/Licensure:

None required

VHC Health™ has provided exceptional medical services to the Washington, DC metropolitan area for more than 75 years. A proud member of the Mayo Clinic Care Network, a national network of independent healthcare organizations, the Hospital prides itself on offering the latest technological advancements and medical practices. Virginia Hospital Center was recently designated a Newsweek 2020 Best Maternity Care Hospital, received a 5-star rating from the Centers for Medicare and Medicaid Services (CMS) and once again named a Leapfrog Top Hospital in 2019. Virginia Hospital Center is designated as a Magnet hospital® by the American Nurses Credentialing Center, is a 453-bed not-for-profit teaching facility offering comprehensive healthcare and multiple, independently recognized Centers of Excellence